Hello I’m Marie,
Nice To Meet You
With 9 years of creative experience ranging from UI Design to UX Research to Product Strategy to Design Leadership and Advocacy
Case Studies
WhiteCoat Global
On-Demand Telemedicine Service
A mobile application which allows patients to consult with a family doctor via video chat on a smartphone wherever they are. Medication can also delivered quickly and safely whilst also allowing patients to obtain a digitised medical certificate.
⚡︎ Launched new design
⚡︎ Increased efficiency +7.3%
⚡︎ Improved clarity +6%
WhiteCoat Global
EMR SASS for Doctors’ consultation
Testing and redesign of the consultation EMR that pairs with our patient app. Created an serious improvement to help doctors do a worry free virtual consultation.
⚡︎ Launched new SASS product
⚡︎ Improved satisfaction by +10%
⚡︎ Improved speed by +8%
Daimler Financial Services
(Mercedes Benz)
e-Contracting Service Blueprint
Created a Service Blueprint for our vehicle e-contracting services to help our team visualize our target friction points and helped create continuity in managing objectives.
⚡︎ Mapped journeys of 4 countries
⚡︎ Collected qualitative data
⚡︎ Overall internal communications ↑↑↑
Rock Gym Pro
Gym booking customer facing app
Redesigning the booking experience for the multi-gym and multi-membership experience
⚡︎ Better user experience
Writings
SMRT In-train Screen Redesign
All this is very well and good, but we’ve decided to go a little farther. If the SMRT on-train screens are so ineffectual, then what would be better? What sort of screens are the screens that people really need?
Marie Wong 